Terms & Conditions
By enrolling in a course with Carter's Competent Care Medical Training Academy, you acknowledge that you have read, understood, and agree to these Terms & Conditions. These policies are intended to ensure a fair, professional, and consistent experience for all students.

1. Payment Policy
All deposits, tuition payments, course fees, and purchases made through Carter's Competent Care are final and non-refundable unless a class is canceled by Carter's Competent Care.

CNA Exam Express Prep

• A $100 non-refundable deposit is required to reserve your seat.

• The remaining balance is due no later than seven (7) days before your scheduled class.

• Failure to pay the remaining balance by the deadline may result in removal from the class roster and forfeiture of the deposit.

Medication Assistance Course

• Payment is due at the time of registration unless otherwise approved by Carter's Competent Care.

• Tuition is non-refundable.

CPR-AED Courses

• Payment is due in full at the time of registration.

2. Attendance & Punctuality
Students are expected to arrive on time, prepared for class, and dressed in professional attire.
Please arrive 15 minutes before your scheduled class to complete check-in.
Late arrivals may not be admitted and may be required to reschedule at the sole discretion of Carter's Competent Care. Students who miss significant instructional time may not receive credit for the course.

3. Cancellations, Rescheduling & No-Shows
Students requesting to reschedule must notify Carter's Competent Care at least seven (7) calendar days before their scheduled class.
Rescheduling requests made fewer than seven (7) days before class are not guaranteed and are subject to approval.
Students who fail to attend a scheduled class without prior approval (No-Show) will forfeit all tuition, deposits, and fees paid. No refunds, credits, or transfers will be issued for no-shows.
Failure to attend, arriving too late to participate, choosing to leave class early, or failing to complete the course does not entitle a student to a refund.

If Carter's Competent Care cancels a class due to weather, instructor illness, emergencies, facility issues, or other unforeseen circumstances, students will be offered the opportunity to transfer to another available class or receive a refund at Carter's Competent Care's discretion.

4. Course Completion & Certification
CNA Exam Express Prep
Completion of the CNA Exam Express Prep Course does not certify a student as a Certified Nursing Assistant.
Students are solely responsible for completing all Florida requirements, including:

• Registering for the Florida CNA Examination through Prometric

• Completing a Level II Background Screening

• Meeting all eligibility requirements established by Prometric and the Florida Board of Nursing

Carter's Competent Care is not an official Prometric testing site and is not affiliated with Prometric as a testing center.

Medication Assistance Course
Students must attend the entire 6-hour course to receive a Certificate of Completion. Partial attendance, late arrival, or early departure does not qualify for successful completion of the course.
Successful completion of the Medication Assistance Course does not guarantee employment, licensure, certification beyond the course completion requirements, or authorization beyond applicable Florida laws and employer requirements.

CPR-AED Courses
Students who successfully complete all required course objectives will receive the appropriate CPR-AED certification.

5. Study Materials
Optional study materials, including the CNA State Exam Practice Kit and CNA Study Guide, are sold separately and are non-refundable after purchase.

6. Communication
Students are responsible for monitoring their email and phone for registration confirmations, reminders, schedule updates, and other important communications.
Failure to receive, read, or respond to communications does not exempt a student from these Terms & Conditions or established deadlines.

7. Student Conduct
Carter's Competent Care is committed to providing a safe, respectful, and professional learning environment.
Students who engage in disruptive behavior, harassment, discrimination, threats, dishonesty, intoxication, unsafe conduct, or any behavior that interferes with instruction may be dismissed immediately.
Students dismissed for misconduct will not receive a refund, credit, or opportunity to complete the course at a later date.

8. Liability Disclaimer
Enrollment in a Carter's Competent Care course does not guarantee certification, examination success, licensure, employment, or job placement.
Carter's Competent Care shall not be held responsible for:

• Decisions made by Prometric, the Florida Board of Nursing, employers, or other regulatory agencies.

• Examination outcomes or certification eligibility.

• Loss, theft, or damage of personal property.

• Injuries, illnesses, or medical emergencies occurring before, during, or after class except where required by applicable law.

Students voluntarily participate in all classroom activities and assume responsibility for their own actions while attending training.

9. Governing Policies
Carter's Competent Care reserves the right to update course schedules, instructors, tuition, policies, procedures, and these Terms & Conditions at any time.
The version of these Terms & Conditions in effect on the date of registration shall govern the student's enrollment.
If any provision of these Terms & Conditions is determined to be unenforceable under applicable law, the remaining provisions shall remain in full force and effect.
10. Contact Information

Carter's Competent Care Medical Training Academy
1780 E. Duval Street, Unit 108
Lake City, FL 32055
Phone: (386) 232-8241
Email: CartersCompetentCare@gmail.com
Website: www.carterscompetentcare.com

11. Agreement
By registering for any Carter's Competent Care course, you acknowledge that you have read, understood, and voluntarily agree to these Terms & Conditions. You understand that all payments are subject to the policies outlined above, including the non-refundable payment policy and the no-show policy. You also acknowledge that electronic registration and acceptance of these Terms & Conditions constitutes your legal agreement to these policies.